Returns & Exchanges
At Hello, we want you to love your fashion finds, which is why we offer a hassle-free 30-day return policy for all unworn items with original tags attached. Whether the fit isn't right or you've changed your mind, we are here to ensure your shopping experience remains seamless.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Place the items in their original packaging, ensuring all garment tags are intact and the products are in their original, unworn condition.
Print and Attach Label
Download and print the prepaid shipping label provided by the portal and securely attach it to the outside of your return package.
Drop Off and Track
Leave your package at any authorized carrier drop-off location and keep your tracking number to monitor your return's progress to our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing